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Terms and Conditions


Terms and conditions;

Returns: each item is inspected before its shipped to you. If there is a problem with your order or major flaw you have 7 days to return your item for an exchange or refund. Understand that there are natural variations in fabrics and stitching and these type differences will not be considered flaws or defects for return purposes. Please email a picture of any defect to theivorypony@gmail.com before returning any item for a defect. If you ordered the incorrect size we unfortunately cannot guarantee we will have your desired item in stock due to limited nature of brand. Please email us before shipping your exchange to make sure we have your size. Once we receive your return we will ship your new item or issue your refund.

Cancellations: please order carefully! We cannot offer cancellations on orders. However, should you exceed cart limits or any of the ordering policies set out with each individual load, we will automatically cancel your order. Please play by the rules! 


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